1.What payment methods do you accept?
Currently, we exclusively accept PayPal as our primary payment method.
PayPal offers a secure and convenient way to make transactions, ensuring peace of mind for both buyers and sellers.
2.How long does it take to receive my order?
The total time from placing your order to having the package arrive at your doorstep is currently estimated to be within 4 – 8 business days. For modification orders, the handling time time is expanded 2-3 business days.
3.How can I track my order?
Tracking your order is easy and convenient with our Tracking Order Page.
Simply visit our tracking order page, where you’ll be prompted to enter your unique order ID along with the email address associated with your purchase. This allows you to monitor the status of your order every step of the way, from processing to delivery. We prioritize transparency and communication to ensure a smooth shopping experience for our valued customers.
4.How to cancel my order?
You have 12 hours from the time your order is placed to cancel it at any time. The original payment method you used will receive a refund. It could not show up in your bank account for a few days. After 12 hours, your order may have completed the processing phase and been shipped. In this case, please contact us as soon as possible so we can cancel the order. If the order has been shipped, we will notify you again, and instruct you to proceed with returning the order.
5.How to modify my order?
If you want to change the order detail or shipping, you will have a 12 hours window after placing your order to make any necessary modifications. To do so, please get in touch with us at contact@rickybooks.com. Your order will go into production after this time, and you will lose the ability to change or cancel.
6.Do you offer discounts for bulk purchases?
Absolutely! We offer discounts for bulk purchases to provide added value to our customers.
For more information regarding bulk purchase discounts, we encourage you to get in touch with our experienced sales team. They will be more than happy to assist you and provide you with the necessary details.
7.What is your return policy?
Our return policy grants you a 30-day window for returning items.
We understand that sometimes products may not meet your expectations or requirements. Detailed information regarding our return policy can be found in the dedicated section on our website. We strive to make the return process as hassle-free as possible, ensuring customer satisfaction.
8.What if I receive a defective item?
If you happen to receive a defective item, please don’t hesitate to reach out to our dedicated customer service team immediately.They are available to assist you promptly. Depending on the situation, we can facilitate an exchange, return, or refund to address the issue satisfactorily. Your satisfaction is our top priority.